Oracle

RCS along with the alliance partner offer a range of services from implementation , Up gradation and Helpdesk to their customers.

Our service set includes :

» Business benefits analysis, solution options consulting, and consulting services for building business cases, including pre-implementation audits, performance baselining, and identification of KPIs to be achieved after implementation.
» Implementation services, including full-cycle implementation -- from business analysis and designing to Capacity Requirement Planning (CRP), building, deploying, testing, training, planning the transition and post-implementation hand-holding support. We also offer Program Management and support for organizational transformation / transition / change management.
» Standardization of implementations, business processes and best practices across a multi-location / global enterprise, and services for :
  • Adoption of a Single Global Instance.
  • Instance consolidation.
  • Global roll-outs across multiple instances, wherever required.
» Customizations, bespoke development, enhancements and development of bolt-on modules.
» Integration services using the Oracle stack of XML Gateway-based integration or SOA. We also have capabilities for creating data-hubs using middleware like TIBCO or MQSI.
» Up gradation and migration.
» Remote Database Administration (DBA) services.
» Support and Helpdesk services :
  • Shared support services or customer-specific Specialized Support centers
  • L1, L2, L3 support with SLAs

 
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