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RCS along with the alliance partner offer a range of services from implementation , Up gradation and Helpdesk to their customers.
Our service set includes :
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Business benefits analysis, solution options consulting, and consulting services for building business cases, including pre-implementation audits, performance baselining, and identification of KPIs to be achieved after implementation. |
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Implementation services, including full-cycle implementation -- from business analysis and designing to Capacity Requirement Planning (CRP), building, deploying, testing, training, planning the transition and post-implementation hand-holding support. We also offer Program Management and support for organizational transformation / transition / change management. |
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Standardization of implementations, business processes and best practices across a multi-location / global enterprise, and services for :
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Customizations, bespoke development, enhancements and development of bolt-on modules. |
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Integration services using the Oracle stack of XML Gateway-based integration or SOA. We also have capabilities for creating data-hubs using middleware like TIBCO or MQSI. |
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Up gradation and migration. |
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Remote Database Administration (DBA) services. |
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Support and Helpdesk services :
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Shared support services or customer-specific Specialized Support centers
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L1, L2, L3 support with SLAs
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